Effective Date: May 09, 2025
At Dobra Medical Center*, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website or services, including appointment requests and SMS communications.
1. Information We Collect*
We may collect the following types of information:
Name, phone number, email address, and demographic details
Health-related information provided through appointment request forms
Payment information for services rendered
Communication preferences, including SMS opt-in
2. How We Use Your Information*
Your information is used to:
Contact you about your medical care and appointments
Respond to inquiries and provide patient support
Process payments
Send appointment reminders and important service notifications, including via SMS
3. SMS Messaging Terms & Disclosures*
SMS Messaging Terms & Disclosures
By providing your mobile number, you consent to receive SMS messages from Dobra Medical Center related to your care, including appointment reminders, follow-ups, and general communications.
Opt-In: You opt in to SMS messaging by providing your mobile number and submitting a request through our website, phone, or in-person communication.
Message Frequency: Message frequency varies and will depend on your interactions with our office (e.g., appointment confirmations, updates, follow-ups).
Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions: You may opt out at any time by replying STOP to any message. You will receive a final confirmation message and will no longer receive SMS communications from us.
Help Instructions: For help, reply HELP or contact us at (312) 866-3967.
Data Use: Your mobile information will only be used by Dobra Medical Center for patient communication. We do not share or sell mobile opt-in data to third parties.
If you opt in to receive SMS messages from Dobra Medical Center:
You may receive messages related to scheduling, follow-ups, reminders, and general inquiries.
Message and data rates may apply.*
You can opt out at any time by replying “STOP.”*
Your mobile number and opt-in status will be used solely for Dobra Medical Center communications and will not be shared, sold, or transferred to any third parties for marketing or other purposes.*
4. Data Sharing*
We do not sell, rent, or trade your personal information. We only share data:
With service providers who assist us in operations (e.g., payment processors, EMR systems), and only as necessary to perform services
When required by law (e.g., HIPAA compliance, legal process)
5. Data Storage and Protection*
All patient data is stored securely in compliance with HIPAA and industry best practices. Patient data submitted online is either transferred to secure medical records systems or stored temporarily in encrypted environments before being transferred or deleted.
6. Children’s Privacy*
We do not knowingly collect information from children under 13 without the involvement of a parent or legal guardian. Patients under 18 must be accompanied by a guardian for in-person visits.
7. Your Rights*
You have the right to:
Request access to or correction of your personal data
Request deletion of non-essential information
Withdraw SMS opt-in at any time by replying “STOP” or contacting us
8. Changes to This Policy*
We may update this Privacy Policy from time to time. Any changes will be posted on our website with a revised effective date.
9. Do not share the statement*
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
10. Contact Us*
If you have questions about this policy, contact:
Dobra Medical Center*
38300 Van Dyke Ave, Suite 106
Sterling Heights, MI 48312
Phone: 586-722-2852
